Positive feedback from Qureshi Shoaib (Saudi Arabia)
We would like to share with you one of the many positive reviews about our company:
“Excellent. We made the decision to go with Karavan rent based on their positive reviews on Google and this proved to be better than our expectations. This is not just a car rental, this is a total tour adviser and assistance. The ease of renting a vehicle from them is something that other businesses should learn from them. Every thing is honest, transparent in black and white what they promise they actually over deliver and everything is arranged for you before you land. For information and guidance of other tourists, I will write a detailed review. I have traveled to many countries but the service these guys provide, I have never seen this level before in any country from any car rental company.
I contacted them from their website (https://karavan.az/) and they connected on Whatsapp. Gave suggestions on what car will suit my needs. I sent them my passport and driving license on whatsapp and the rental agreement was ready when I landed. A nice gentleman called ‘Emin’ who spoke excellent English was there at arrivals with my name tag. He took us to the vehicle which was ready. We paid them the rental and the deposit and he gave us initial instructions on speed limits, speed radars etc. Before arriving I also asked them for Azerbaijan Sim Cards and they sent me the rates and arranged two sim cards which has loads of data. I asked them to load some talk time and they did that too.
During driving in Azerbaijan, I kept in contact with them on Whatsapp and asked for places to go, road conditions and specially places to park the car in Baku while visiting tourist attractions and they sent me detailed instructions and guide maps where I can park. Their response time on Whatsapp is quick with effective guidance.
Once I did the part 1 of my tour and was back in Baku, I asked them where to take the car to get it washed and they gave me another Prado and their guy took the car and got it washed and serviced and came back and replaced the car. No other international car rental company does that or provides this service.
Traffic police in Baku is overcharged and very active and when I was stopped for a minor traffic violation I called them and they assisted me and I was let go assuring that it will not happen again. I also visited their nicely decorated office in Baku and met the team there.
Overall, for me this was not just a car rental company, this was like a big brother in Azerbaijan, assisting and guiding all the way and making sure that my tour is pleasant and nice. Their rates were the lowest and their service was far far far greater and excellent than other international car rental companies. I would recommend them over and over again.
Once back at the airport the return was quick and efficient and deposit returned in the same currency as it was paid. I had two speeding tickets and a parking ticket which I paid and we were off to check into our flight back.