Karavan Rent A Car in Baku Sets Out Which Rental Surcharges Aren’t Allowed After Booking

What must be included in a quoted rental rate, which surcharges can't be added after a booking is confirmed, and which are legitimate but must be stated upfront. Based on the ACRA charter criteria.

Karavan Rent A Car in Baku has published an analysis in its Association ACRA section of how a car rental price should be disclosed: what must be included in the quoted rate and which surcharges cannot be added once a booking is confirmed.

The material’s opening premise is that customers are left unhappy not by a high price but by the gap between the quoted sum and the final one. A high rate stated honestly doesn’t spoil the experience, because the person decided for themselves. A price that grows between booking and handover damages trust not in one company but across the whole market.

The company notes that the association’s charter contains no separate pricing document, but three mandatory criteria frame the matter unambiguously: a transparent contract with no hidden clauses, minimum CDW + TPL insurance cover on every vehicle, and an exhaustive list of grounds for retaining the deposit stated in the contract. The composition of the rate follows from those requirements.

The key principle is put this way: everything without which a car cannot be legally and safely rented out is part of the rental price. That covers mandatory insurance, servicing, passing technical inspection, the equipment the traffic police require, contract processing and round-the-clock support.

The piece separately distinguishes inadmissible surcharges from legitimate ones. You can’t add what existed at the time of booking but wasn’t shown — a mileage limit, an airport fee, mandatory insurance disguised as optional. You can’t change the deposit terms or re-price on demand after confirmation.

At the same time the deposit, refuelling, options chosen by the customer, traffic fines and damage supported by an inspection report are all called legitimate — on the single condition that the customer knew the charge was possible before paying.

The piece closes with five questions worth asking before payment, and points to the clearest mark of good faith: willingness to send a sample contract before arrival.

Read the full analysis on the company’s website. Reach Karavan Rent A Car in Baku by phone, WhatsApp, or Telegram at +994-55-455-22-45.