FAQ

1. 📌 Minimum renter age – 24 years.
2. 📌 Maximum age – 65 years.

⚠️ Important:
– From 21 years old, rental is possible only with extended insurance.
– The driver must have at least 2 years of driving experience.
– Drivers over 65 years old can rent a car only with a recent driving assessment (no more than 1 year old).

1. 📌 Car rental is possible without a credit card – you can use a debit card.
2. 📌 The deposit can also be paid in cash.

⚠️ Important:
– The card must be personalized (with your name on the card).
– The card must have sufficient funds to block the deposit.
– Cash deposit is possible by prior agreement.

✅️ STANDARD INSURANCE
(Included in the rental cost)

📌 This insurance covers basic risks, but in the event of an insurance claim, the client bears minimal responsibility as set by the insurance company (deductible).

Includes:

• + Accident insurance
• + Theft protection
• + Third-party liability
• + Mandatory insurance

⚠️ Insurance with a deductible

✅️ FULL COVERAGE ZERO EXCESS
(Paid additionally)

📌 This insurance is considered extended coverage, covering all risks with zero liability, for a comfortable journey across Azerbaijan.

• + Accident insurance
• + Theft protection
• + Third-party liability
• + Mandatory insurance
• + Windows
• + Tires
• + Undercarriage
• + Roof
• + Natural disasters
• + Vandalism

⚠️ Insurance without a deductible

📌 For daily rentals, there are no mileage restrictions.

📌 For monthly rentals, the limit is 4000 km.

⚠️ Important:
– If the limit is exceeded, an additional fee may be charged for each extra kilometer.

📌 Yes, you can add an additional driver to the rental agreement.

⚠️ Important:
– The additional driver must meet the age requirements and have a valid driver’s license as per the requirements.
– Their presence is mandatory when signing the agreement.
– Adding a second driver may be a paid service.

📌 “Full-to-Full” policy – the client receives the car with a certain fuel level and must return it with the same level.

⚠️ Important:
– If the fuel level upon return is lower than at the time of pickup, an additional fee for the missing fuel will be charged.
– Other options may be available upon agreement.

📌 In case of an accident or breakdown, immediately contact our support service.

⚠️ Important:
– Report the incident to the contact number specified in the rental agreement.
– In case of an accident, call the police and obtain an incident report.
– Do not attempt to repair the car yourself.

📌 Returning the car takes only 5 minutes.

⚠️ Important:
– The car is inspected for damages and compliance with rental terms.
– If there are no violations, the deposit is unblocked within 3-30 working days (depending on the bank).
– If the deposit was paid in cash, it is returned immediately upon car return. If damages or other violations are found, the client must pay for them online immediately.

📌 Yes, you can rent a car without prior booking. However, in this case, you will have to choose from the available cars, and sometimes the selected car may not suit you in terms of price.

⚠️ Important:
– Availability of the desired model is not guaranteed without prior booking.
– During peak season (summer, holidays), it is recommended to book in advance to avoid car shortages.

📌 Yes, when booking, you can choose a specific car model.

⚠️ Important:
– We always strive to provide the exact car you selected.
– If the model is unavailable, a similar car in the same category with the same features or a car of a higher class will be offered at no extra charge.

📌 Child seats and GPS navigators are available upon request but are not included in the rental cost.

⚠️ Important:
– The service is paid.
– All additional equipment must be ordered in advance.

📌 The car must be returned at the time specified in the agreement.

⚠️ Important:
– Up to 1 hour delay – no penalty.
– Up to 2 hours delay – 40% of the daily rental rate.
– Up to 3 hours delay – 60% of the daily rental rate.
– 4 hours or more – full payment for 1 day of rental.

📌 All traffic fines during the rental period are paid by the renter.

⚠️ Important:
– If the fine is issued by an officer, it must be paid before returning the car.
– If the fine is recorded by cameras, the amount will be deducted from the deposit.
– If the fine is received after returning the car, it must be paid online immediately after receiving all the information about the fine.

📌 Yes, we offer car delivery and return services at Baku Airport. ✈️

⚠️ Important:
– Delivery and return at the airport during working hours (09:00 – 20:00) – 30 AZN.
– At night or outside working hours – 40 AZN.
– For rentals of 21 days or more, delivery and return services are free.

📌 We offer cars from economy class to premium segment.

🚗 Economy class: Kia Rio, Hyundai Accent

🚙 Crossovers: Toyota RAV4, Hyundai Tucson, Kia Sportage

🚘 Business class and luxury: Mercedes-Benz E-Class, Toyota Land Cruiser

⚠️ Important:
– Availability of a specific model depends on availability at the time of booking.
– All cars undergo regular maintenance and are in excellent condition.

📌 The rental cost depends on the car class, season, and rental duration.

⚠️ Important:
– Current prices can be checked on our website or by contacting us.
– Long-term rentals offer flexible rates and discounts.
– The rental cost includes basic insurance and 24/7 technical support.

📌 Our advantages:

✅ Transparent terms – no hidden fees.

✅ Only new and well-maintained cars.

✅ Flexible rental terms – individual approach to each client.

✅ 24/7 support – assistance in any situation.

✅ Free airport delivery for rentals of 21 days or more.

✅ Competitive rates and discounts for long-term rentals.

✅ Quick processing – rent a car in just 5 minutes!